Politique de remboursement

At GHIVORA, we want you to be satisfied with your purchase. Please review our policy before placing an order.

Change-of-Mind Returns

We generally do not offer voluntary returns or refunds for reasons such as changing your mind, choosing the wrong style, or deciding that you no longer want the product, except where required by applicable consumer protection laws.

For eligible orders, statutory cancellation and return rights remain unaffected.

2. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible at contactghivora@gmail.com.

Please include:

Your order number.
A description of the problem.
Clear photographs or videos showing the defect, damage, or incorrect item, where possible.

Once we have reviewed your claim and confirmed that the product is defective, damaged, or incorrect, we will provide a full refund to your original payment method. We will inform you if any additional information is required.

You will not be charged return shipping costs for an item confirmed to be defective, damaged, or incorrectly supplied.

3. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at contactghivora@gmail.com.

We can cancel an order before it has been shipped, where cancellation is still possible. Once an order has shipped, cancellation may no longer be possible, but any applicable statutory cancellation rights will still apply.

4. Legal Right of Withdrawal — European Union and United Kingdom

If you are a consumer in the European Union or the United Kingdom, you may generally have the right to cancel an online purchase within 14 days of receiving the goods, subject to applicable legal exceptions.

If you exercise this right, you must return the goods within the legally required period. Refunds will be processed in accordance with applicable consumer protection laws.

This statutory right is separate from our voluntary return policy and is not excluded by our general no-voluntary-refund policy.

5. Refund Processing

Approved refunds will be issued to the original payment method unless otherwise agreed or required by law.

Processing times may vary depending on your bank or payment provider. We will notify you once your refund has been approved.

6. Exchanges

We do not guarantee exchanges. If you receive a defective, damaged, or incorrect product, please contact us so we can review the issue and provide an appropriate resolution.